Event Schedule

March 12-14, 2024

Tuesday, March 12

TUESDAY

MARCH 12

2:00 pm

5:00 PM

 

rEGISTRATION

Jumpstart your United Creditors Connect experience! Join us between 2:00 PM and 5:00 PM for registration.
Collect your badge, event materials, and a warm welcome from our team.

Registration

Secure your spot for success at United Creditors Connect! Proceed to the Registration desk between 2:00 PM and 5:00 PM to receive your vendor pass, event kit, and a special token of appreciation from us.

TUESDAY

MARCH 12

5:00 pm

6:00 PM

 

Welcome Reception

Embark on the United Creditors Connect journey with our opening reception. Mingle, network, and enjoy!

Welcome Reception

Begin your United Creditors Connect adventure at our Welcome Reception. This is the perfect opportunity to network with peers, meet the faces behind the scene, and enjoy light refreshments in a relaxed atmosphere. Let’s toast to a fruitful conference ahead!

Wednesday, March 13

WEDNESDAY

MARCH 13

8:00 AM

9:00 AM

 

Breakfast

Fuel up and connect over a morning spread. A fresh start to a day of insights!

Networking BREAKFAST

Kick off your day at United Creditors Connect with our Networking Breakfast. Engage in early conversations with fellow attendees as you enjoy a variety of breakfast favorites. It’s the perfect setting to exchange ideas and energize for the day ahead!

WEDNESDAY

MARCH 13

9:00 AM

9:15 AM

 

Welcome / Speaker Intro

Chris Benson sets the stage with a warm welcome and introduces our esteemed speakers.

Speaker Introduction by Chris Benson

Join Chris Benson, our MC and President, as he warmly welcomes you to a day of learning and collaboration. Get to know the visionary speakers who will be enlightening us today. It’s a brief but vibrant start to an inspiring day at United Creditors Connect!

WEDNESDAY

MARCH 13

9:15 AM

9:45 AM

 

celebrity speaker: Chuck Liddell

Don’t miss Chuck Liddell share his championship insights on perseverance and strategy.

Chuck Liddell, “The Iceman” / ufc cHAMPION

Experience the intensity and focus of a champion as Chuck Liddell, UFC Hall of Famer, takes the stage. In a powerful 30-minute keynote, “The Iceman” will share his journey of determination and the strategic mindset that made him a legend in the MMA world.

WEDNESDAY

MARCH 13

09:45 AM

10:00 AM

 

COFFEE Break

Brewing Ideas:
Stir Your Coffee and Thoughts Together.

WEDNESDAY

MARCH 13

10:00 AM

11:00 AM

 

Keynote Speaker: K. Gandhi Eswaramoorthy

Topic: Gain insights on CFPB updates from K. Gandhi Eswaramoorthy, an expert in credit risk management.

K. (Gandhi) Eswaramoorthy / Debt Program Lead @ CFPB

Join us as K. Gandhi Eswaramoorthy, with a quarter-century in credit card risk management and current Program Manager for Debt Collections at the Consumer Financial Protection Bureau, delivers a keynote on the complexities and innovations in the field of debt collection. His rich experience and academic background, including a PhD in Agricultural Economics, promise to bring valuable perspectives to the forefront.

WEDNESDAY

MARCH 13

11:00 AM

12:00 PM

 

General Sessions: Dallas Bergl

Topic: Explore the future of finance in Dallas Bergl’s talk on ‘Digital Banking’.

Dallas Bergl / ceo @ INOVA FCU

Step into the digital age with Dallas Bergl, CEO of INOVA FCU, as he discusses the transformative power of digital banking in today’s credit union landscape. With over 25 years leading growth and innovation, Bergl’s insights on integrating technology will enlighten and inspire. A decorated veteran and influential leader, he brings a strategic vision to the forefront of financial evolution.

WEDNESDAY

MARCH 13

12:00 PM

01:15 PM

 

Lunch

Palate & Palette:
Color Your Day with Flavors and Fellowship.

WEDNESDAY

MARCH 13

01:15 PM

02:00 PM

 

General Sessions: Karel Rocha, Esq.

Topic: Navigate the legal landscape with Karel Rocha’s insights on consumer collections.

Karel Rocha, Esq., Principal Partner

Delve into the latest consumer laws impacting finance with Karel Rocha, Esq., a foremost legal authority with 20+ years in creditor collections. Rocha will provide a vital update on consumer collections legalities, drawing from his extensive trial experience across California and expertise honed at numerous legal seminars. Equip your credit union with the knowledge to thrive amid evolving legal challenges.

WEDNESDAY

MARCH 13

2:00 PM

2:10 PM

 

COFFEE Break

Refresh & Reconnect:
Enjoy a Pause That Energizes.

WEDNESDAY

MARCH 13

2:10 PM

3:00 pm

 

General Sessions: Surprise Guest: Don

Topic: Next Generation Cybersecurity Threats & The Technologies To Survive
Understand why cybersecurity is vital for all financial industry employees in Don’s strategic session.

Don / Senior Tech Exec & Cyber Security Expert

Join Don, a seasoned tech strategist and cybersecurity guru, as he unpacks the critical importance of cybersecurity within the collections sphere of credit unions. Learn how vulnerabilities can arise from any level of operations and how a single breach can lock systems, disrupt banking networks, and hinder critical functions like payment processing. Don will offer key preventative strategies tailored to non-IT FCU employees, ensuring you’re equipped with the knowledge to fortify your department against these evolving digital threats. It’s not just an IT issue—it’s a collective safeguard.

WEDNESDAY

MARCH 13

3:00 PM

3:45 pm

 

General Sessions: Michael Pupil

Topic: Mastering Empathetic Communication: Leveraging Technology and Anticipating Future Trends

Michael Pupil / VP @ Lexop

Immerse yourself in the transformative power of empathetic communication in the realm of financial collections with Michael Pupil, a distinguished leader in financial services and IT. Michael will guide you through leveraging cutting-edge digital tools to enhance customer interactions and anticipate future industry trends. Discover how to balance technology with a human touch to manage past-due accounts effectively, ensuring customer loyalty and retention. This session is essential for those aiming to excel in modern collection strategies that prioritize compassion without compromising efficiency.

WEDNESDAY

MARCH 13

3:45 PM

4:30 pm

 

Vendor Showcase

Connect with innovators at the forefront of credit union solutions.

Vendor Showcase Extravaganza

This is your prime opportunity to experience the latest in credit union services and technologies. Our Vendor Showcase brings together industry leaders and innovators ready to present their cutting-edge solutions. Engage with vendors, discover new products, and find tools to elevate your credit union’s operations. Don’t miss this interactive and insightful journey into the future of credit union technology.

Thursday, March 14

THURSDAY

MARCH 14

8:00 am

9:00 am

 

Breakfast Kick-off

Start your morning with bite-sized delights and energizing conversations.

Mini Breakfast Kick-off

Begin your day at United Creditors Connect with our Mini Breakfast. It’s a perfect mix of morning refreshments and networking in a casual, inviting atmosphere. Fuel up with a selection of gourmet bites and fresh brews while mingling with fellow attendees. Quick, convenient, and just the right start to a day full of learning and connection!

THURSDAY

MARCH 14

9:00 AM

10:00 Am

 

Vendor Insight Hour

Dive into a showcase of cutting-edge financial tools and services.

Vendor Insight Hour

Join us for a deep dive into the future of finance at our Vendor Event. Engage directly with the creators behind the latest financial products and services designed to enhance credit union operations. This interactive session is your chance to ask questions, gather insights, and build relationships that can lead to innovative solutions and strategic partnerships.

THURSDAY

MARCH 14

10:00 AM

10:10 Am

 

Day Two Kickoff with Chris Benson

Join Chris Benson for the vibrant opening of day two, spotlighting our partners.

Day Two Kickoff with Chris Benson

Step into the second day of United Creditors Connect with an energizing welcome from our MC, Chris Benson. In this brief but dynamic segment, Chris will celebrate our valued vendors, set the tone for the day, and introduce the lineup of expert speakers. It’s the perfect primer to get you geared up for another day of insightful sessions and meaningful connections.

THURSDAY

MARCH 14

10:10 AM

11:00 Am

 

General Sessions: Milton Hunt

Topic: Get motivated with Milton Hunt’s unique blend of cultural wisdom and professional insight.

Milton Hunt / Trainer and Coach

Elevate your professional drive in Milton Hunt’s motivational session, “Maximizing Your Potential.” As a member of the Lumbee tribe and a celebrated ‘edu-tainer,’ Milton infuses cultural wisdom into his dynamic training approach. His energizing talk will inspire you to bridge divides and unlock new levels of personal and team success. Recognized for his leadership and civic contributions, Milton’s session is set to be a highlight, empowering attendees to achieve excellence.

THURSDAY

MARCH 14

11:00 AM

11:50 Am

 

General Sessions: Blake Hastings

Topic: Economic Insights: Unveil future economic trends for credit unions with a former Fed economist.

United Creditors Connect Closing Ceremony

Gear up for an enlightening session as Blake Hastings, with his vast experience in economics and corporate strategy, and former SVP at the Federal Reserve, presents an economic forecast tailored for credit unions. Delve into his analysis of 2024’s economic landscape, where he will address potential risks and unearth opportunities. His session is designed to arm credit union leaders with the knowledge to strategically navigate the complexities of tomorrow’s economy, driving innovation and growth within their institutions.

THURSDAY

MARCH 14

11:50 AM

12:15 PM

 

Refreshment Break

Recharge with gourmet finger food in a quick, energizing break.

Refreshment Break

Take a moment to unwind and indulge in a selection of gourmet finger food during this brief interlude. It’s the perfect opportunity to network with a snack in hand, discuss morning sessions, and prepare for the afternoon’s lineup. Quick, delicious, and revitalizing — this break is tailored to keep the momentum going strong.

THURSDAY

MARCH 14

12:15 PM

1:15 Pm

 

General Sessions: Michael T. Abraham

Topic: Collaborative Finance: Loan Participation and Syndication

Michael T. Abraham / President & CEO

Discover the power of loan participation and syndication from Michael T. Abraham, a visionary who catapulted his credit union’s growth by 300%. As President & CEO of Encurage, Michael brings his extensive financial expertise to the forefront, illustrating how collaborative networks can significantly enhance credit union capabilities. Learn from his experience as a finance educator and industry innovator on how to leverage these strategies for sustainable growth and expanded service offerings.

THURSDAY

MARCH 14

1:15 PM

1:30 PM

 

United Creditors Connect Closing Ceremony

Join us as Chris Benson concludes our conference with key takeaways and a final farewell.

United Creditors Connect Closing Ceremony

As our conference draws to a close, Chris Benson, MC and President of United Creditors Connect, will host the closing ceremony. This final gathering is a chance to reflect on the insights gained, relationships forged, and the future paths we carve for the credit union industry. Chris will highlight the event’s key takeaways, extend thanks to our distinguished guests and participants, and bid a warm farewell until we meet again. Don’t miss this concluding session to cap off an eventful conference.